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Warranty Information
Company Info & Contacts
Twin-Star International, Inc – Limited Warranty:
Fireplace Mantels, wood parts:
Twin-Star International warrants the fireplace mantels and their components to free from any manufacturing and material defect.

Replacement parts will be available in the event there are any of the abovementioned defects and will be shipped to the store or service center as directed by RAC.

In the event that the new unit can not be successfully restored to the expected condition represented by the manufacturer, Twin-Star International will, at their discretion, replace the unit in question.

Twin-Star will pay the shipping and handling for all replacement parts provided under this section of manufacturing and material defect warranty.
Electric Insert with Heater and Remote
Electric heaters, motors, and all components have a limited warranty period of 1 year from the date of original purchase. During this period, Twin-Star will replace any unit that can not be restored to its original operating condition with the parts being made available to the RAC Service Centers as long as the unit was installed and operated in accordance with the installation and operating instructions furnished with the product.
Warranty Limitations
The warranty herein describer shall be in lieu of any other warranty, expressed or implied, including but not limited to any implied warranty of Merchantability or fitness for a particular use. The parties agree that Twin-Star International, Inc.’s sole liability and the purchaser’s exclusive remedy shall be for repair, or at Twin-Star’s discretion, replacement of the defective part as provided herein. Notwithstanding the above, if replacement parts of defective materials are not available; Twin-Star reserves the right to make reasonable compensation in lieu of repair or replacement. Liability for incidental or consequential damages under the warranty is excluded.
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